FAQs


What Brands Do You Service?

Our technicians are trained to service all devices running Windows, iOS or Linux manufactured by Dell, HP, Gateway, Sony, IBM, Apple, eMachine, Acer, Toshiba, Fujitsu, Alienware, Asus, LG, Samsung, Microsoft, and more.

 

Where Will The Service Take Place?

The technician will first attempt to resolve the issue quickly and securely through a remote support connection. Other issues require that a technician service the device in person at either our location or yours.

 

How Do I Schedule My Appointment?

Appointment requests may be provided via phone, email or live chat. Visit the contact page to begin.

 

How Do I Cancel My Appointment?

Cancellation requests may be provided via phone, email or live chat. Visit the contact page to begin.

 

Where Do You Provide On-Site Support?

On-site support is available for many locations including Tulsa, Broken Arrow, Bixby, Jenks, Catoosa, Glenpool and more.

 

Where Do You Provide Remote Support?

Remote service is available nationwide.

 

What Types Of Payment Do You Accept?

We accept Cash, Credit/Debit Card, Business Check, Apple Pay, Android Pay, Samsung Pay, PayPal, and PayPal Credit.

 

Do You Offer Financing Options?

Financing is available with approved credit. Please call 918-960-0807 or click here to apply.

 

What Does My Warranty Cover?

All services come with a 90 day limited warranty that covers parts and labor. For details, please visit the warranty page.

 

What Are The Payment Terms?

All sales for product(s) and/or service(s) are final. Cash payments should be exact, technicians do not carry change. If for any reason the technician is unable to access the cellular network at your location, card processing may not be available. Credit/debit card and check payments should be accompanied by a matching government issued photo ID. Payment for on-site support is due upon the completion of the service. Payment for remote support is due upon the technician connecting to the customer’s device. If the customer is unavailable at the time of the support appointment, a $50 missed appointment fee will be applied to the customer’s account. If payment is not received when due, the customer’s device will remain in the possession of Xpress Computer Solutions LLC for a period of 15 days. If payment is not received within 15 days of the due date, unless an arrangement is made with Xpress Computer Solutions LLC, the product(s) will be considered abandoned. At that time the product(s) will become the property of Xpress Computer Solutions LLC. Any abandoned property acquired will be sold or recycled at the discretion of Xpress Computer Solutions LLC to regain cost of storage, diagnostics, software, hardware, and/or services performed. All customer data will be destroyed according to DOD standard 5220.22-M and will be unrecoverable. Should an abandoned product(s) sell for less than the balance due on the customer’s account, Xpress Computer Solutions LLC will render an additional invoice for the remaining balance. This additional invoice will be sent to the email address and/or physical address on file. Should the customer’s account balance maintain an unpaid status after 30 days from the original invoice date, a $50 late fee will be applied to the customer’s account. The customer’s account will be immediately escalated to the Tulsa Adjustment Bureau for further collection attempts and/or litigation including but not limited to; letter(s), call(s), text(s), email(s), credit report submission(s), and/or lawsuit(s).