Frequently Asked Questions
Frequently Asked Questions
We are open Monday through Saturday from 9:00 AM to 6:00 PM. We are closed on Sundays to allow our technicians time to rest and recharge. For critical business emergencies, we offer 24/7 emergency support.
Our certified technicians are in high demand so appointments are required for service. You can contact us online or give us a call prior.
We charge a diagnostic fee to cover the technician's time spent testing your device. However, this fee is completely waived if you choose to proceed with the recommended repair service.
Yes, we stand behind our work. We offer a comprehensive 90-day warranty on all hardware repairs and parts replacements.
Yes, we specialize in data recovery. We have advanced tools to recover data from failing hard drives, SSDs, and flash drives. Please stop using the drive immediately and bring it in for an assessment to maximize the chances of recovery.
Most standard repairs (like screen replacements or virus removals) are completed within 24-48 hours. Complex hardware issues or data recovery may take longer. We will always provide an estimated timeline after diagnosis.